Waiters @ Linko International Pvt Ltd

Job Summary

We are seeking a friendly, energetic, and professional Waiter/Waitress to join our team at . As a Waiter/Waitress, you will be responsible for providing excellent customer service to our guests, ensuring they have an enjoyable dining experience. You will play a key role in delivering high-quality food and beverages, addressing customer needs, and maintaining a positive atmosphere in the restaurant.

Role and Responsibilities:

• Greet and seat guests in a friendly and welcoming manner.
• Present menus to guests and provide detailed information on menu items, including daily specials.
• Take food and drink orders accurately and relay them to the kitchen and bar staff.
• Serve food and beverages to guests, ensuring the correct items are delivered.
• Check in with customers during their meal to ensure satisfaction and address any issues promptly.
• Process customer payments and handle cash or credit card transactions.
• Maintain cleanliness and organization of dining areas, including resetting tables for the next guests.
• Assist with the setup and breakdown of dining areas before and after service.
• Adhere to health and safety standards, including food handling and sanitation practices.
• Collaborate with team members to ensure smooth and efficient service.
• Upsell menu items, beverages, and promotions when appropriate.
• Handle customer complaints or concerns with professionalism and seek resolution quickly.
• Provide excellent customer service to create repeat customers and encourage positive reviews.

 

 

Required Skills

Qualifications:

• Previous experience as a waiter/waitress or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent attention to detail and strong organizational skills.
• Basic math skills for handling payments and transactions.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of food and beverage service etiquette is a plus.
• A positive attitude and team-oriented approach.

Physical Requirements:

• Ability to stand and walk for long periods of time.
• Ability to carry trays and lift heavy items, such as plates, drinks, and trays.
• Ability to work in a fast-paced and dynamic environment.

Benefits (optional):

• Competitive hourly wage + tips.
• Employee discounts on meals.
• Opportunities for career growth and advancement.

Experience:

• Previous experience as a waiter/waitress or in a customer service role is preferred, but not always required.
• Knowledge of food and beverage service standards is a plus.

Skills:

• Excellent communication and interpersonal skills.
• Ability to interact positively with customers, colleagues, and management.
• Strong attention to detail and ability to follow instructions.
• Multitasking abilities to manage multiple tables, orders, and customer needs.
• Basic math skills to handle bills, payments, and make change.
• Strong problem-solving skills to address customer concerns quickly and efficiently.

Physical Requirements:

• Ability to stand and walk for long periods, sometimes up to 8 hours or more.
• Ability to lift and carry heavy items, such as trays, plates, and drinks.
• Good hand-eye coordination for handling hot or delicate items safely.

Personality Traits:

• A friendly, approachable, and positive attitude.
• Patience and adaptability in a fast-paced work environment.
• A strong sense of urgency while maintaining professionalism.
• Team-oriented with the ability to collaborate with kitchen staff, bartenders, and other team members.

Health & Safety Knowledge:

• Basic understanding of food safety and sanitation standards.
• Ability to comply with local health and safety regulations.

Availability:

• Flexible schedule, with the ability to work evenings, weekends, and holidays as required by the business.

Appearance:

• Clean, neat, and professional appearance, adhering to the restaurant’s dress code.