Waiter For A Resort @ Linko International Pvt Ltd

Job Summary

We are seeking a friendly, professional, and service-oriented Waiter/Waitress to join our team. The ideal candidate will have a passion for hospitality and delivering excellent dining experiences to our guests. You will be responsible for providing prompt and courteous service, taking orders, delivering food and beverages, and ensuring customer satisfaction throughout their visit.

Role and Responsibilities:

Guest Interaction:

• Greet customers warmly and guide them to their tables.
• Present menus, offer detailed information about menu items, and answer any questions or concerns regarding food and beverages.
• Offer suggestions for specials, appetizers, drinks, and desserts to enhance the dining experience.
• Take accurate food and drink orders, considering any special requests or dietary restrictions.

Order Management:

• Communicate orders clearly and effectively to kitchen and bar staff.
• Ensure food and drinks are delivered to the correct tables promptly and accurately.
• Check on guests regularly to ensure satisfaction and address any additional requests.

Customer Service:

• Maintain a polite, friendly, and professional demeanor at all times.
• Handle customer complaints or concerns with a positive attitude, escalating issues to the manager when necessary.
• Process guest payments, including cash, credit cards, and vouchers, and ensure accuracy in billing.

Table Maintenance:

• Set up tables with proper utensils, napkins, and condiments before guests are seated.
• Clear tables and clean up dining areas between seatings to ensure a tidy environment.
• Assist in keeping service areas stocked with necessary supplies (e.g., silverware, napkins, condiments).

Team Collaboration:

• Work closely with other staff members (e.g., kitchen staff, bartenders, hosts) to ensure smooth and efficient service.
• Help other team members during busy periods and cover for colleagues when necessary.

Adherence to Health and Safety Standards:

• Follow all restaurant safety and sanitation guidelines to maintain a clean and safe work environment.
• Be familiar with and comply with health codes, particularly regarding food handling and serving.

 

Required Skills

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking ability in a fast-paced environment.
• Ability to remain calm and composed under pressure.
• Basic math skills for handling cash, making change, and processing payments.
• Prior experience in a restaurant or customer service role is preferred, but not always required.
• Knowledge of food safety regulations and best practices.
• Physical stamina to stand, walk, and carry plates or trays for long periods.

. Customer Service Skills

• Friendliness and Patience: Ability to create a welcoming atmosphere and manage customer inquiries or concerns with professionalism and patience.
• Problem-Solving: Handling complaints and special requests tactfully and efficiently.

Communication Skills

• Clear Verbal Communication: Ability to explain menu items, take orders, and answer questions in a clear and concise manner.
• Active Listening: Paying close attention to customer orders to avoid mistakes.

Time Management and Multitasking

• Efficiency in a Fast-Paced Environment: Managing multiple tasks and tables simultaneously, especially during peak times.
• Prioritization: Balancing service to ensure that all guests are attended to promptly.

Attention to Detail

• Accuracy: Ensuring orders are correct and delivered to the right tables.
• Observational Skills: Noticing when guests need attention or when items need replenishing, such as water or condiments.

Teamwork

• Collaboration: Working closely with kitchen staff, bartenders, and fellow servers to provide smooth service.
• Helping Colleagues: Offering assistance during busy periods or when other team members need help.

Physical Stamina

• Standing and Walking for Long Hours: Ability to be on your feet for extended periods of time, moving between tables and the kitchen.
• Carrying Heavy Items: Lifting trays with multiple plates or drinks.

Sales Skills

• Upselling: Recommending specials, beverages, and desserts to increase sales.
• Product Knowledge: Thorough understanding of the menu, including specials, ingredients, and potential allergens.

Basic Math and Cash Handling

• Processing Payments: Handling cash, credit cards, and tips accurately.
• Basic Arithmetic: Quickly calculating bills, making change, and determining tip amounts.

Adaptability and Flexibility

• Handling Stressful Situations: Ability to stay calm and efficient during busy or chaotic shifts.
• Adapting to Changes: Being able to manage last-minute changes such as dietary requests, seating arrangements, or menu updates.

Personal Presentation

• Neat Appearance: Maintaining a professional, clean look in line with the restaurant’s dress code.
• Positive Body Language: Displaying a friendly demeanor and approachability.