Waiter @ Linko International Pvt Ltd

Job Summary

We are seeking an enthusiastic and customer-focused Waiter/Waitress to join our team. The ideal candidate will provide excellent customer service by attending to guests' needs, ensuring food and beverages are served promptly, and creating a welcoming dining experience.

Key Responsibilities:

Customer Service

• Greet guests warmly upon arrival and assist with seating arrangements.
• Present menus, provide detailed information, and make menu recommendations.
• Address guest inquiries and handle complaints professionally.

Order Management

• Take accurate food and beverage orders and communicate them to the kitchen or bar staff.
• Ensure special requests and dietary requirements are noted and fulfilled.

Service Delivery

• Serve food and beverages promptly, ensuring correct presentation and temperature.
• Refill beverages and check on guest satisfaction regularly.
• Handle bill payments and process transactions efficiently.

Team Collaboration

• Work with the kitchen and bar teams to ensure smooth and timely service.
• Assist colleagues as needed to maintain service standards during busy hours.

Cleanliness and Setup

• Prepare and set tables, ensuring they are clean and properly arranged.
• Maintain cleanliness in the dining area, removing used plates and utensils promptly.
• Follow health and safety regulations to uphold food hygiene standards.

 

Required Skills

Qualifications and Skills:

• We are seeking candidates with prior experience in a similar role, but it is not mandatory.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and a commitment to customer satisfaction.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for extended periods.
• Capability to carry trays and handle heavy items when necessary.

Skills Required for a Waiter/Waitress

Customer Service Skills

• Ability to provide a friendly, welcoming, and attentive experience for guests.
• Strong focus on understanding and fulfilling customer needs.

Communication Skills

• Clear and effective verbal communication to interact with customers and team members.
• Active listening to accurately take orders and address customer requests.

Interpersonal Skills

• Patience and a positive attitude when dealing with guests.
• Ability to handle complaints or difficult situations professionally.

Organizational Skills

• Multitasking to manage several tables and orders at the same time.
• Prioritizing tasks during busy periods to maintain smooth service.

Attention to Detail

• Ensuring accuracy when taking orders and delivering items.
• Monitoring table settings and ensuring food presentation meets standards.

Time Management

• Ability to work efficiently in a fast-paced environment.
• Timely delivery of food and beverages to ensure customer satisfaction.

Teamwork

• Collaborating with kitchen staff, bartenders, and other waitstaff for seamless operations.
• Supporting colleagues during peak hours or challenging situations.

Problem-Solving Skills

• Quickly resolving customer concerns to maintain a positive experience.
• Adapting to unexpected challenges, such as order errors or delays.

Knowledge of Food and Beverage

• Familiarity with the menu to make recommendations and answer customer questions.
• Basic understanding of dietary restrictions and allergens.

Physical Stamina

• Ability to stand, walk, and carry trays or items for extended periods.
• Maintaining energy and focus during long shifts.

Numerical Skills

• Basic math skills to handle billing and process payments accurately.

Adaptability

• Flexibility to adjust to different situations, from handling a busy crowd to managing quieter times.