Job Summary
FRESHISH OR EXPERIENCE DME AGENTS CAN ALSO APPLY (Fluent In English)
OUTBOUND CALL CENTER
CAMPAIGN: DME (Durable medical equipment)
About Us: Triunity Hub is a leading provider of durable medical equipment and supplies, committed to delivering high-quality products and services to our customers. We are looking for a dedicated and motivated calling agent to join our team and support our operations in the US time zone.
Job Description: The DME Calling Agent will be responsible for contacting patients to facilitate the distribution of durable medical equipment. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to work effectively.
Role and Responsibilities:
- Conduct outbound calls to patients to confirm their needs for durable medical equipment.
- Verify insurance information and discuss coverage details with patients.
- Maintain accurate and detailed records of all interactions.
- Provide exceptional customer service by addressing patient inquiries and resolving any issues promptly.
- Ensure compliance with all relevant regulations and company policies.
- Collaborate with team members and other departments to ensure smooth operations and excellent customer service.
- Meet or exceed daily and weekly call targets and performance metrics.
Required Skills
Qualifications:
- High school diploma or Intermediate
- Excellent verbal and written communication skills.
- Ability to work in the US time zone.
- Strong organizational skills and attention to detail.
- Ability to handle sensitive information with confidentiality and professionalism.
- Self-motivated and able to work independently with minimal supervision.
What We Offer:
- Competitive salary and performance-based incentives.
- Target allowance, Fuel allowance, Attendance allowance
- Comprehensive training program.
- Opportunities for career advancement.
- A supportive and collaborative work environment.
Timing: 07:00 PM TO 03:00 AM
Location: Block 17 Gulistan-e-Johar, Karachi
Job Types: Full-time, Fresher
Pay: Rs30,000.00 - Rs60,000.00 per month