Technical Support Specialist @ ibex.

Job Summary

Job Overview

The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!

Job Description

• Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
• Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
• Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
• Maintain swift responses to customers through phone call
• Perform successful troubleshoot on customers’ products and provide accurate and efficient resolutions
• Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
• Stay up to date by researching similar product symptoms to provide accurate solutions
• Ensure compliance with all company policies, procedures, and practices

Required Skills

Job Specifications

• A Levels/Intermediate or above
• Excellent English Written and Verbal Communication with IT background
• American or neutral accent
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• IT relevant, Excellent communication skills