Supports Analysts @ Synergates

Job Summary

Role and Responsibilities:

• Talking to clients and computer users to determine the nature of the problems they are encountering.
• Diagnosing the source of users’ IT problems.
• Advising clients on possible solutions.
• Carrying out a repair or helping customers do this for themselves.
• Escalating complex problems and making users aware of the impact of this.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.

Required Skills

Skills and Qualification:

• Minimum Experience 2 years
• Bachelor's in Computer Science or IT
• Expertise in Microsoft SQL, Windows Server, and Linux
• Desktop and application troubleshooting
• Bonus: Knowledge of CRM, IVR, and PABX systems