Supervisor, Off-campus Female Hostel @ Aga Khan University

Job Summary

Role and Responsibilities:

• Assisting Manager University Residences in looking after Off-campus Female Hostel and supervising overall activities of the hostel
• Taking care of female students residing in the female hostel and resolve their day to day issues
• Ensuring safe stay of students in hostel, supervisor will keep all require emergency medications available in hostel and will maintain their record accordingly
• Ensuring daily round of  students room to ensure that students has kept all personal belongings under locked & key while leaving hostel
• Supervising housekeeping staff to ensure that overall hostel premises are kept neat and clean
• Ensuring complete informations has been provided face to face while  handing and taking over during shift changes
• Ensuring students do not leave hostel premises unauthorized and uninformed, and in and out timings are recorded in the record register
• Ensuring that hostel facilities are not misused/ damaged
• Keeping record of daily activities/events and any incident in the hostel
• Keeping record of all complaints made by students and follow up with the Off-campuses Coordinator for corrective measures
• Maintaining an up to date record of all data including hostel occupancy ,student’s health visits, maintenance complain and students record while they are on leave
• Preparing hostels for accommodating new students before the start of academic calendar
• Conducting surprise checks of students rooms for any illegal and unauthorized activity taking place in the room or employing unauthorized electrical appliances in the rooms
• Accompanying students if an outdoor activity is officially organized for the student

Required Skills

Skills and Qualification:

• At least Intermediate/graduate will be preferred
• 3-5years’ working experience in an administrative position, having supervisory role in the hospitality industry or hostels. An academic environment experience will be considered an advantage
• Understanding of and ability to communicate with young people with diverse backgrounds
• High level of tolerance and a calm disposition to be able to deal with difficult and challenging people
• Good listening skills and ability to establish positive rapport with students
• Good administrative and organizational skills and ability to resolve administrative problems
• Handling workload and meeting timelines under pressure
• Good public dealing ability
• Ability to use computer and common use software like MS Office, Internet etc.
• Ability to handle shift work and perform extra duties as and when required.