Social Media / Customer Service Specialist

Job Summary

We are seeking a skilled and experienced Social Media / Customer Service Specialist to join our dynamic team. This position requires a highly motivated individual to manage our social media platforms, eCommerce website, and walk-in customers. The successful candidate will work on-site for 10 hours a day, ensuring that our online presence is engaging and our customers receive exceptional service.

Role  Responsibilities:

Social Media Management:

• Create, curate, and manage content for Facebook, Instagram, and WhatsApp.
• Develop and implement social media strategies to increase brand awareness and engagement.
• Monitor, respond to, and engage with our online community.
• Analyze social media performance metrics and adjust strategies as needed.

Customer Service:

• Provide exceptional customer service to walk-in customers.
• Handle customer inquiries, complaints, and issues promptly and professionally.
• Process online orders from our WordPress eCommerce website and WhatsApp.
• Coordinate with the delivery team to ensure timely delivery of orders.

Ecommerce Management:

• Update and maintain product listings on our WordPress eCommerce website.
• Monitor online orders and ensure accurate and timely order processing.
• Assist in managing inventory and stock levels.

General Duties:

• Maintain a clean and organized workspace.
• Assist in other duties as required by the management.

Required Skills

Skills and Qualifications:

• Proven experience as a Social Media Manager and Customer Service Specialist.
• Strong understanding of social media platforms (Facebook, Instagram, WhatsApp) and their respective best practices.
• Experience with eCommerce platforms, specifically WordPress.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Must have own transport/motorcycle for commuting.
• Availability to work on-site for 10 hours a day.
• Prior experience in retail or a similar environment is a plus.

What We Offer:

• Competitive salary.
• A friendly and collaborative work environment.
• Opportunities for professional growth and development.

If you are a proactive, customer-focused individual with a passion for social media and eCommerce, we would love to hear from you. Apply today to join our team!