Service Engineer @ Mian Nazir Sons Pvt Ltd.

Job Summary

Role and Responsibilities:

Technical Expertise:

• In-depth understanding of the equipment or machinery you will be working with. This could range from electronics, industrial machinery, medical equipment, to IT systems.
• Strong diagnostic and troubleshooting skills.

Education:

• A Bachelor’s degree or diploma in engineering (Electrical, Mechanical, Electronics, etc.) is typically required, depending on the industry.
• In some cases, a specific technical certification related to the equipment may be necessary (e.g., certifications for HVAC systems, IT systems, or medical equipment).

Experience:

• Prior experience in servicing or maintaining the relevant equipment (e.g., 2+ years in a similar role).
• Some roles may require industry-specific experience, such as in manufacturing, healthcare, or IT services.

Problem-Solving Skills:

• Ability to diagnose complex issues and come up with effective solutions quickly.

Communication Skills:

• Ability to communicate technical issues clearly with non-technical clients.
• Good interpersonal skills to build rapport with customers and team members.

Attention to Detail:

• Ability to manage intricate technical tasks with precision and attention to detail.

Physical and Technical Dexterity:

• Ability to handle physical tasks such as lifting heavy machinery, working in tight spaces, or troubleshooting machinery that requires manual adjustments.

Time Management:

• The role often involves responding to emergency calls and working on a tight schedule, so effective time management is essential.

Travel:

• Willingness to travel regularly to various sites (depending on the industry, travel might be local, regional, or national).

Required Skills

Skills and Qualification:

Installation and Setup:

• Installing equipment, machinery, or systems at customer sites.
• Configuring and ensuring systems work according to specifications.

Maintenance:

• Conducting regular maintenance checks to ensure equipment operates efficiently.
• Troubleshooting and identifying issues with equipment or machinery.

Repairs:

• Diagnosing and repairing faults or failures in equipment.
• Replacing defective parts, if necessary, and ensuring minimal downtime.

Customer Support:

• Providing technical support and guidance to customers about their equipment.
• Offering training or guidance on how to properly use machinery or systems.

Documentation and Reporting:

• Maintaining service logs, documentation, and reports of repairs or installations.
• Reporting customer feedback and making recommendations for improvements.

On-Site Visits:

• Traveling to customer locations to perform service tasks.
• Responding promptly to service requests and ensuring high levels of customer satisfaction.

Upgrades and Modifications:

• Performing system upgrades or modifications to improve performance.