Seller IM Associate @ HRSG

Job Summary

Job Description and Requirements

• Communicate effectively with sellers and prospects via Voice.
• Direct sellers to product information resources, including those available on the Internet.
• Able to understand sellers requirement and work with them accordingly to assist in closing the Transaction.
• Learn product in order to provide the most accurate responses to sellers.
• Provide exceptional service as you respond to questions.
• Respond to sellers in expected timely manner and can manage multiple chat at a time.
• Handle problems of the seller and provide resolution as per the SOP.
• Work and communicate with cross-functional teams to ensure user queries are resolved in short turnaround time.
• Should be able to work in a fast paced and busy environment.
• Follow pre-defined SOPs (Standard Operating Procedures) and policies

Required Skills

Skills:

• Educational Background: Candidates with O levels & A levels or Fresh Graduates.
• Language Proficiency: B1 or B2 English level.
• Relevant Skills and Experience: Ideal candidates should possess strong communication and analytical skills, with a proactive attitude towards problem-solving.
• Typing speed wpm 30