AKEPB is excited to announce a Recruitment Drive for the Customer Service Specialist position in collaboration with 2 SHADES!
Role Responsibilities:
Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries via phone, email, chat, or in-person with professionalism and courtesy.
Issue Resolution: Identify customer issues, research solutions, and provide prompt resolutions to ensure customer satisfaction.
Product and Service Knowledge: Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information to customers and assist them in making informed decisions.
Order Processing: Assist customers with placing orders, tracking shipments, processing returns, and handling billing inquiries with precision.
Complaint Handling: Manage and resolve customer complaints with empathy and efficiency, escalating complex issues to the appropriate department as necessary.
Documentation: Accurately record customer interactions, issues, and resolutions in the company’s CRM system, ensuring all records are up-to-date and complete.
Feedback Collection: Gather and document customer feedback to provide insights to the management team for continuous improvement of products, services, and customer experience.
Skills and Qualification:
Must possess the following attributes: