Patient Care Coordinator –Virtual Position

Job Summary

Roles & Responsibilities:

Reception Management

• Retrieve messages from email and Nexhealth and respond to those messages.
• Route all messages to the appropriate people.
• Check email accounts for all emails received.
• Answer calls. Be very friendly with each patient while on the phone.
• Direct New patients to complete all registration paperwork from the link that they will be receiving prior to their visit.
• Participate in the Morning Opportunity Meeting.

Patient Management

• Telephone and gently remind patients two to three days prior to their appointment if they have not responded to the Nexhealth outgoing texts.
• Gather and accurately record dental, medical and insurance information from patients.
• Accurately verify the patient's insurance benefits and complete the breakdown sheet.
• Schedule patients for efficient use of hygiene time.
• Review patients' appointments for the next day to ensure that everything is needed for that appointment. E.g. Insurance verified, copay calculated and entered etc.
• Make sure that all charts have updated Insurance Breakdown sheets in the document center.

New Patient Entry:

• Activate the account and patient in the computer
• Create a new patient chart
• Enter any extra information needed from the patient information form
• Provide the medical history and billing information form
• Enter the referral source for the new patient

Established Patients:

• Update their insurance and demographic information when they call, or you call them for their appointment.

Schedule Management:

• Call any patients that were not confirmed from the previous day on today’ s schedule
• Make any changes necessary on all schedules.
• Review charts and treatment plans for additional treatment, which can be added to the next day’s schedule. Do this before confirming appointments. This will allow you to bring this to the patient’s attention during the confirmation call.
• Remind patients to medicate in advance where necessary.
• Make calls daily from the broken appointment list. Ensure to put notes when calling from the broken appointment list.
• Make calls to all patients that missed their appointments that day and get them rescheduled.
• Send out missed appointment letters necessary for the day.

New patient Management

• Call the insurance company and verify benefits for patients.
• Accurately enter patient's insurance information in Dentrix.
• Enter new patients' demographics accurately in Dentrix.

Recall Management

• Run a continuing care report for the next month and call all those patients and schedule them for their appointments.
• Run a continuing care report for all months and send out reactivation letters and follow up with phone calls to get those patients scheduled.
• Keep on top of this system so patients do not fall through the cracks.

Emails:

• Keep the email account current.
• Delete all junk emails and handle emails that need to be addressed in a timely manner.
• Forward emails to the correct person that need to address those emails.

Required Skills

Qualifications:

• A Level +BDS / additional education in healthcare administration is a plus.

Core Skill :

• Good US English Communication and interpersonal skills.
• Ability to maintain patient confidentiality and handle sensitive information.
• Knowledge of dental terminology and procedures is beneficial.

Experience:

• 2-3 years. Previous experience working in a US dental or medical office setting will be preferred.
• Strong computer skills, including proficiency with scheduling software and electronic health records.

Timings: 5:00pm to 2:00am PST. Remote , Full time.
Salary:100k to 120k ( Negotiable or depends on experience & Skills Set).
Location: Rawalpindi Islamabad Bahria Town phase 5 ( candidates living near
Bahria Town, Islamabad Or DHA I, II will be preferred. )