We’re looking for a reliable, tech-savvy IT Support Specialist to join our growing team. In this role, you’ll be responsible for providing technical assistance, diagnosing hardware and software issues, and supporting users both onsite and remotely.
Roles and Responsibilities:
Provide technical assistance to users facing hardware, software, or network issues.
Install, configure, and maintain computer systems and applications.
Monitor and troubleshoot system performance and connectivity problems.
Respond to service requests and resolve technical issues in a timely manner.
Maintain and update documentation for IT procedures and systems.
Set up and manage user accounts, permissions, and access rights.
Ensure data backups are completed regularly and securely.
Support the implementation of new technologies and system upgrades.
Collaborate with other IT staff to resolve complex technical problems.
Maintain security standards by applying software patches and updates.
Educate users on best practices for using IT systems and maintaining security.
Assist in managing IT inventory and keeping track of equipment.
Provide remote and onsite support as needed.
Escalate unresolved issues to appropriate teams or vendors.
Required Skills and Qualification:
Proven experience in an IT support or helpdesk role.
Strong knowledge of Windows/Mac OS, Microsoft Office, networking, and hardware troubleshooting.
Familiarity with Active Directory, Office 365, and basic networking concepts (TCP/IP, DNS, DHCP).
Excellent problem-solving and communication skills.
Ability to work independently and manage multiple tasks.
Relevant certifications (CompTIA A+, Microsoft, Cisco, etc.) are a plus.