Executive Officer/Assistant Manager – Digital Insurance corporate operations @ EFU Life Assurance Limited

Job Summary

Operational Management:

• Handle end-to-end digital insurance operations, ensuring timely processing of policies onboarding, renewals, and cancellations.
• Collaborate with cross-functional teams (IT, customer support, Accounts, claims and underwriting dept) to streamline operations and improve digital platforms.
• Analyze and resolve operational issues related to the digital systems, ensuring smooth functioning of the entire process.
• Monitor and track key performance indicators (KPIs) to measure operational effectiveness and provide recommendations for improvement.

  Process Optimization & Digital Transformation:

• Assist in identifying and implementing process improvements to increase the efficiency of digital insurance operations.
• Support the integration of new digital tools, platforms, and technologies to enhance insurance workflows.
• Regularly audit digital platforms to ensure compliance with industry regulations and company policies.

 Data Analysis & Reporting:

• Collect, analyze, and report data related to operational performance, customer feedback, and digital insurance products.
• Use data-driven insights to drive continuous improvements and support strategic decision-making.
• Prepare and deliver regular reports on operational performance and digital transformation milestones.

Required Skills

Skills and Qualification:

• Strong understanding of insurance processes (policies, claims, renewals, etc.).
• Knowledge of digital platforms and automation tools.
• Excellent communication skills (both written and verbal).
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Detail-oriented with the ability to handle multiple tasks simultaneously.

 Technical Skills:

• Proficiency in MS Office Suite (Excel, Word, PowerPoint)
• Basic knowledge of CRM software and digital insurance platforms