Email & Chat Support Executive - Domestic @ ibex.

Job Summary

Job Overview:

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Key Responsibilities:

• Prompt chat & email response to customers
• Provide real-time support
• Document each customer’s question or problem as well as the resulting answer or solution
• Email coordination with customers
• Escalating to relevant team(s) internally and/or externally

 

Required Skills

Job Specification:

• Graduation or above
• Good communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Adaptability

Perks & Benefits

Medical Insurance

Permanent Employment Status

Provident Fund

Internal Job Opportunities

Annual Leaves

Leaves Encashment

Referral Bonus

Company Pick & Drop

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month