Customer Success Specialist- Voice Program @ ibex.

Job Summary

Job Description

ibex. delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 35 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex. leverages its diverse global team of over 31,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.

Job Overview

ibex. is looking for a "Customer Success Specialist- Voice Program" within the Operations department who shall assist our U.S.-based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for some talented individuals with excellent communication skills for a full-time job in the customer experience industry, where schedules are going to vary. So, Apply today if you have the fervent passion to prove yourself and the desire to go beyond determination.

Role and Responsibilities

• Deliver a class-apart customer experience as measured by performance objectives and in accordance with the core values of our client
• Assist customers with their items purchased through the e-commerce website
• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
• Providing alternatives to products/items, which are not available on the e-commerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Staying up to date with the latest updates on system information, process changes, and future updates
• Must be able to overcome objections and handle customer pushbacks

Why should you join us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way.

Required Skills

Other competencies we are looking for:

• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem Solving
• Professional Composure