Customer Service Representative @ The Elegance

Job Summary

At The Elegance is an online gift delivery company specializing in customization and personalization. We believe in offering more than just products; we create an atmosphere of elegance and exclusivity. To maintain our commitment to excellence, we are seeking a passionate Customer Service Representative Intern to join our team and contribute to upholding the highest standards of customer service.

Role and  Responsibilities:

• Customer Engagement: Welcome and assist customers with their product inquiries, ensuring they receive a personalized, luxury shopping experience.
• Sales Support: Help process transactions, manage customer returns and exchanges, and support the sales team in meeting store targets.
• Customer Feedback: Collect feedback from customers and communicate it to the management team to help improve service and product offerings.
• Problem Resolution: Address customer issues or concerns with professionalism and efficiency, ensuring their satisfaction.
• Administrative Assistance: Help with administrative tasks such as managing customer orders, processing returns, and updating customer records.

Required Skills

Skills and Qualification:

• A strong interest in retail and customer service.

• Excellent communication skills, both verbal and written.
• Polished and professional appearance, with attention to detail in all aspects of work.
• Ability to thrive in a fast-paced, customer-oriented environment.
• Strong interpersonal skills and the ability to engage with customers in a friendly yet professional manner.
• Prior retail or customer service experience is a plus but not required.
• A keen interest in fashion, gifting, or home décor is an advantage.

Job Details:

• Position Type: Internship
• Duration: 3 Months
• Working Hours: 10:00 am - 07:00 pm
• Work Days: Monday - Saturday
• Location: P.E.C.H.S Block 2, Karachi
• Job Type: Internship
• Contract length: 3 months