Customer Service Representative @ Toko Lab

Job Summary

Position Summary:

We are seeking a Customer Service Support Representative to provide exceptional service to our customers during the night shift. This role requires strong problem-solving skills and the ability to resolve customer queries efficiently via phone, email, chat, and social media.

Role and Responsibilities:

• Resolve Customer Queries: Address and resolve customer inquiries regarding products, orders, billing, and more.

• Provide Solutions: Troubleshoot issues, offer practical solutions, and follow up with customers as needed.
• Order Assistance: Help with order processing, tracking, returns, and exchanges.
• Documentation: Record all interactions and resolutions in the CRM system.
• Escalate Complex Issues: Escalate unresolved issues to senior teams.
• Customer Satisfaction: Ensure a positive customer experience through effective communication and empathy.

Required Skills

 

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Skills and Qualifications:

• Experience: 1 year in customer service or support roles, with a focus on problem-solving.

• Skills: Strong communication, multitasking, and attention to detail.
• Night Shift: Comfortable working from 6 PM to 3 AM.
• Tech-Savvy: Familiar with CRM systems.