CSR @ RADIANT VENTURES

Job Summary

Roles and Responsibilities:

1. Customer Support:

   • Answering customer inquiries through various channels such as phone, email, or chat.

   • Providing detailed and accurate information about products or services.

   • Assisting customers with placing orders, making changes to existing orders, or tracking their orders.

2. Problem Resolution:

   • Addressing and resolving customer complaints or issues promptly and professionally.

   • Finding solutions to customer problems, whether technical, billing-related, or service-related.

   • Ensuring that the customer leaves satisfied with the outcome of the interaction.

3. Product Knowledge:

   • Staying updated on the company's products, services, and promotions to provide accurate and helpful information.

   • Advising customers on product features, benefits, and pricing.

4. Customer Feedback:

   • Collecting and documenting feedback from customers on their experiences.

   • Reporting customer insights to the relevant departments (e.g., sales, marketing, or product development).

5. Data Entry and Record Keeping:

   • Updating and maintaining customer records in the company's database.

   • Logging customer interactions and maintaining detailed notes on inquiries, complaints, and actions taken.

6. Cross-selling and Upselling:

   • Suggesting additional products or services to customers based on their needs.

   • Promoting promotions or special offers that align with the customer's preferences.

7. Process Adherence:

   • Following company protocols and procedures for handling customer queries and complaints.

   • Maintaining professionalism and adhering to the company’s standards during every customer interaction.

8. Team Collaboration:

   • Collaborating with other departments, such as technical support or sales teams, to resolve issues effectively.

   • Sharing important customer information or issues with management for continuous service improvement.

9. Maintaining Service Levels:

   • Meeting or exceeding performance metrics such as response time, resolution time, and customer satisfaction rates.

   • Handling high call volumes, especially during peak times.

10. Continuous Learning:

    • Attending training sessions and workshops to improve product knowledge and customer service skills.

    • Keeping up-to-date with industry best practices and customer service trends.

Job Details:

• Gender: Both Male & Female encouraged to apply

• Training provided for freshers

• Monthly Fixed Salary: PKR 20,000 – 30,000

• Bonus: Based on good performance

• Pick & Drop: Available for female employees

• Working Hours: 7:00 PM to 1:30 AM

Interview Details:

• Timing: 6:30 PM to 12:00 AM

• Days: Monday to Friday

• Requirements:

  • Hard copy of your CV

  • 2 photocopies of your CNIC/B-form

  • 2 recent passport-sized photographs

Contact Information:

• For more details or to apply, WhatsApp your CV to: 0336-7234268

Location: A-976, near UP More, Sector 11-B, North Karachi Township, Karachi City, Sindh 75850, Pakistan

Required Skills

Required Skills and Qualifications:

• Minimum Qualification: Intermediate

• Excellent Communication Skills – Ability to communicate clearly and effectively with customers.

• Problem-Solving Abilities – Capable of identifying issues and providing appropriate solutions.

• Basic Computer Proficiency – Familiar with using computers and software for customer management.

• Active Listening – Attentive to customer needs and understanding their concerns.

• Multitasking – Able to manage multiple tasks efficiently in a fast-paced environment.

• Teamwork – Works well in collaboration with colleagues and other departments.

• Attention to Detail – Ensures accuracy when entering customer information or processing orders.

• Adaptability – Able to adjust to new processes and customer demands.

• Patience – Maintains a calm and professional demeanor even with difficult customers.