Computer Assistant @ Icon Plus International

Job Summary

Role and Responsibilities:

• Responding to customer requests and emergencies as needed.
• Monitoring computer systems for malfunctions and errors.
• Performing maintenance and updates on hardware and software systems as needed.
• Installing new hardware such as computers, servers, and other peripherals.
• Installing and updating software such as MS Office, antivirus, and operating systems.
• Troubleshooting and diagnosing technical issues.
• Implementing repairs and updates based on diagnostic assessments.
• Generating error, diagnostic, and repair reports.
• Providing customers with training on the operation and maintenance of various computer systems.
• Keeping abreast of the latest developments in hardware, software, protocols, and diagnostic techniques.

Required Skills

Skills and Qualification:

• Complete Intermediate.
• Experience on Excel, Word.
• Degree in computer science, information technology, or similar.
• CompTIA A+ or Network+ certification preferred.
• Minimum of 1 year's experience in information technology preferred.
• Valid driver's license and own transport preferred.
• Capable of working on a variety of operating systems including Windows, Apple IOS, and Linux.
• Sound knowledge of IT hardware including computers, servers, and other peripherals.
• Excellent understanding of software systems including network, enterprise, and office programs.
• Ability to provide excellent customer service even in stressful situations.
• Excellent analytical thinking and problem-solving abilities.
• Willingn