Cash Recovery Officer(out reach officer) @ Linko International Pvt Ltd

Job Summary

We Are Seeking:
A motivated and results-driven individual with excellent negotiation and communication skills, a strong sense of responsibility, and the ability to handle complex financial situations. The ideal candidate will have experience in debt collection or cash recovery and be skilled at maintaining positive customer relationships while ensuring timely payments.

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Role and Responsibilities:

Debt Recovery:

• Contact customers via phone, email, or written correspondence to recover overdue payments.
• Negotiate payment plans and ensure compliance with repayment agreements.
• Escalate unresolved cases to management or legal teams when necessary.

Account Management:

• Maintain accurate records of payment schedules, customer communications, and recovery activities.
• Monitor and update accounts to reflect payments received and outstanding balances.

Customer Relationship Management:

• Provide excellent customer service by addressing queries and concerns related to overdue payments.
• Educate customers about repayment options and financial responsibility.

Analysis and Reporting:

• Analyze trends in overdue accounts and identify high-risk customers.
• Prepare regular reports on recovery performance and suggest process improvements.

Compliance:

• Adhere to legal and company policies regarding debt collection practices.
• Ensure that recovery efforts comply with ethical standards and regulations.

 

Required Skills

Negotiation Skills:

• Ability to negotiate payment terms effectively while maintaining positive relationships.
• Persuasive communication to encourage prompt repayment.

Communication Skills:

• Excellent verbal and written communication for clear and professional interactions with customers.
• Ability to explain complex financial information in a simple and understandable manner.

Interpersonal Skills:

• Empathy and patience to handle sensitive financial situations.
• Conflict resolution skills to manage difficult conversations.

Analytical Skills:

• Ability to analyze customer accounts and payment trends to identify risks.
• Strong problem-solving skills to develop creative repayment solutions.

Attention to Detail:

• Ensuring accuracy in maintaining records, updating accounts, and preparing reports.
• Meticulous review of legal and company policies to ensure compliance.

Time Management:

• Managing multiple recovery cases simultaneously while prioritizing high-risk accounts.
• Meeting deadlines for reporting and resolving overdue accounts.

Technical Proficiency:

• Proficiency in financial software, spreadsheets, and CRM tools.
• Basic knowledge of accounting principles and practices.

Resilience and Adaptability:

• Ability to handle pressure and remain calm in challenging situations.
• Flexibility to adapt to changing priorities and customer circumstances.

Knowledge of Compliance and Regulations:

• Familiarity with debt collection laws, regulations, and ethical standards.
• Commitment to conducting recovery efforts within legal boundaries.