Cash Recovery Officer (Part time) @ Linko International Pvt Ltd

Job Summary

We are seeking a diligent and detail-oriented Part-Time Cash Recovery Officer to join our team. This position will involve the management and recovery of outstanding debts, ensuring that payments are collected in a timely manner while maintaining positive customer relationships. The ideal candidate will be organized, proactive, and able to work independently with minimal supervision.

Role and  Responsibilities:

• Debt Recovery: Contact customers to follow up on outstanding payments and negotiate repayment plans where necessary.
• Account Management: Review and monitor accounts with overdue balances to identify payment trends and take appropriate action.
• Communication: Maintain professional communication with customers via phone, email, or written correspondence to ensure prompt payment of outstanding balances.
• Documentation: Keep accurate records of all collections activities, communications, and payment agreements.
• Reporting: Prepare weekly and monthly reports on recovery progress, detailing amounts recovered and any issues encountered.
• Compliance: Ensure all recovery processes comply with relevant legal and ethical standards, company policies, and privacy regulations.
• Collaboration: Work closely with the finance team and other departments to resolve discrepancies and address any payment-related issues.

 

Required Skills

Education and Experience:

• High school diploma or equivalent (required).
• Previous experience in collections, finance, customer service, or a related field is preferred.
• Experience with debt recovery processes or financial systems is a plus.

Skills:

• Strong communication skills, both written and verbal, with the ability to negotiate and de-escalate situations.
• High attention to detail and accuracy when handling sensitive financial information.
• Strong problem-solving skills and the ability to work under pressure to meet recovery targets.
• Proficient in using Microsoft Office Suite (Excel, Word, Outlook); familiarity with debt recovery software is an advantage.
• Strong organizational skills with the ability to manage multiple accounts and tasks efficiently.
• Good understanding of legal regulations and ethical standards related to debt recovery.

Personal Attributes:

• Self-motivated with the ability to work independently with minimal supervision.
• Professional demeanor and ability to maintain positive customer relationships even in difficult situations.
• Ability to remain calm and focused when dealing with frustrated or upset clients.
• High level of integrity and discretion when dealing with confidential financial information.

Availability:

• Flexibility to work part-time hours, which may include evenings or weekends depending on business needs.
• Ability to adapt to changing workloads and priorities as required.

Other Requirements:

• Ability to work remotely (if applicable) or in an office environment depending on company policy.
• Strong time-management skills and the ability to meet deadlines.