Calling Agent Female @ We 4 eCommerce

Job Summary

As a Call Agent, you will be the first point of contact for our customers, providing them with assistance, and information, and resolving any issues they may have. Your role will be crucial in maintaining and enhancing our customer relationships. We are looking for someone who is not only skilled in communication but also passionate about delivering outstanding customer service.

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Address customer inquiries, resolve complaints, and provide accurate information.
• Maintain a high level of customer satisfaction through active listening and problem-solving.
• Document and update customer interactions in our CRM system.
• Collaborate with other team members to improve processes and service delivery.

Qualifications:

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills.
• Ability to handle challenging situations with professionalism and empathy.
• Strong organizational skills and attention to detail.
• Proficient in using CRM software and Microsoft Office Suite.
• High school diploma or equivalent; additional certifications or training in customer service is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Supportive and inclusive work environment.

Required Skills

Skills and Qualification:

• English Listening and Communication
• Computer Friendly
• Email
• MS Office
• Minimum 1 Year of Experience Required
• Night Shift / Garden West Area